TERMS AND CONDITIONS

Please take the time to read the following terms and conditions as they are there for your safety and protection. These terms should be read and construed as forming an agreement between Roadcraft School of Motorcycling, hereafter referred to as “Roadcraft”, and the student or customer hereafter referred to as “the student”.

LESSON TIMES

The time you receive on your lesson text appointment is the actual lesson START time so please turn up at least 15 minutes early to enable you to book in/get kitted up and settle down/make a cuppa. Turning up late often causes stress for other trainees and has been known to contribute to accidents as the late trainee is often flustered/rushing. Due to Roadcraft’s very busy schedule, if you are late for the lesson, the instructor will not wait and you will lose any fees paid (see cancellations below)

ENGLISH LANGUAGE

For motorcycle training, Roadcraft needs to ask you questions about certain safety factors and road laws/signs. There is also a road riding element where radios are used and it is essential for safety that the trainee understands what is being said.

We often get people booking their friends in for C.B.T training without letting Roadcraft know they can’t speak English.

If the trainee can not hold a conversation and answer questions in English, this is not considered safe and Roadcraft will immediately discontinue training and no refunds will be offered.

TRAINING AREA SAFETY

The car park area Roadcraft uses for CBT training must be kept clear of vehicles, this is a legal requirement.  If, in the unlikely event, a vehicle is parked within this area, Roadcraft will endeavour to track the owner and get it removed.  If this is not possible, the CBT will unfortunately have to be postponed on safety and legal grounds.  If this is the case, we will reschedule the training and continue any payments made on to the next appointment.  Alternatively, a full refund can also be offered.

TRAINEE SAFETY AND RESPONSIBILITIES 

Roadcraft will endeavour to make your training as safe and enjoyable as possible. However, there is always a small element of risk in connection with the use of any motorcycle, which cannot be totally eliminated. Unlike a car, your instructor can have no direct control over your vehicle and ultimately it is your responsibility to ride safely under the guidance of our instructors. Roadcraft and its employees will not be accountable for any accident or incident that may occur during the training. Any damage caused to our motorcycles will be repaired at the expense of the student / applicant (see accidental damage section)

ADVERSE WEATHER 

If any Roadcraft instructor feels adverse weather (heavy rain, wind, ice etc) will have an affect on the safety or concentration of the trainees, they reserve the right to postpone the session. The session will be either rescheduled or refund offered if required.

Licences

From June 2015, the paper licence counterpart was discontinued, making it hard to check for any bans or endorsements.  Roadcraft need to know if you have any endorsements on your licence and during the period of the full motorcycle course it is your responsibility to let Roadcraft know if you are banned for any reason or gain any penalty points.  By reading this and not letting Roadcraft know about any bans/points, we feel we have taken reasonable steps to ensure your licence is current and valid.  Please let us know if this is otherwise true.

Trainee Conduct for your safety

You are responsible for always acting in accordance with the directions and advice given to you by your instructor during your training sessions. You are also responsible for making sure that you are adequately dressed and protected for motorcycle riding. You are obliged to inform us of any physical condition or otherwise that could adversely affect safety or training. You must not be over tired, injured or suffering from any ailment or have taken any drugs or alcohol which could affect your riding. You must inform your instructor if there are any problems in this respect. The student must arrive in plenty of time to allow for the course to start on time. Lateness will result in loss of the student’s allocated training time. The Instructor has the right to halt or suspend training of a customer if he/she believes the student is incapacitated in any way through drink or drugs, or fails to comply with instructions or safety standards.

ANY AGGRESSIVE ATTITUDES OR BEHAVIOUR CONSIDERED BY THE INSTRUCTOR TO BE THREATENING WILL RESULT IN IMMEDIATE TERMINATION OF THE LESSON/CBT WITHOUT REFUND AND IN EXTREME CIRCUMSTANCES, THE POLICE MAY BE INVOLVED.

Cancellations & Refunds

Life can throw the occasional curve ball. You may fall sick or be called back for emergency work. Roadcraft recognizes that situations arise from time to time that may require you to cancel or change your booking. If you can give us at least 48 hours notice prior to commencement of your course we are happy to rebook a time to suit both parties. This can be done only either in person or by a phone call to 0115 837 0240 and leave a message if out of hours, emails can be accepted at the email address listed on the answerphone. No shows, turning up after the lesson has started or late notice (under 48 hours) cancellation will be requested to pay for the whole lesson cost to cover lost earnings by Roadcraft due to turning other customers away for that training slot and may also be asked to pay in advance for the next lesson.

The CBT or training fees will be forfeited by the student under the following circumstances:

(i) During your course if you do not adhere to the Instructors instruction or damage the motorcycle.

(ii) If any aggressive/threatening behaviour is demonstrated by yourself.

(iii) If you decide not to continue with your training for any reason.

(iv) If, when on a pre-paid training course the student doesn’t complete all of their tests within 6 months. (this will be at the discretion of Roadcraft)

(v) If Roadcraft feels that the trainee can not hold a basic questions and answers conversation in English.

(vi) See guaranteed training course section at the end of these terms.

The Instructor reserves the right to withdraw the student from the selected course if the Instructor believes that the required standards of safety and control will not or have not been achieved. In this situation an alternative course may be substituted to enable the student to acquire the necessary level of competence.

Any extra training needed to get the pupil up to C.B.T standard if not reached during the normal course will be charged at £20 per hour but will be conducted on a 1 to 1 basis.

Accidental Damage

Included insurance is only the legally required third party: Should you be unfortunate enough to damage the Motorcycle that is provided by Roadcraft then you will agree to be pay the loss incurred by Roadcraft for the cost of any new parts required. If you do not want to pay this parts replacement fee you could upgrade the insurance to “fully comp” (see optional damage waiver fee below)

Optional Damage waiver fee

If you would like to be exempt from paying for breakages, you can upgrade to “Fully comp” and pay a £5.00 fee to cover you for the basic taster lesson, £10.00 for CBT or £40.00 to cover you for the full motorcycle test course.

Damage to Our Helmets

Helmets are a one use only item, if you drop or damage one of our helmets they are useless to us.  You will need to pay us £40, the helmet cost and take it away with you.

 

Use of headphones for radio training

Due to Covid restrictions, Roadcraft will require students to bring their own in-ear headphones for training.  These are the basic, cheap in-ear buds you receive with stereos with the 3.5mm stereo plug.  Bluetooth sets won’t work with our radios.  If you don’t own any, you can purchase these from Roadcraft at £2 for the cheaper pair and £4 for the ones with rubber ear protectors.

Clothing

For health and safety reasons Roadcraft would prefer that you use your own motorcycle helmet/clothing but if you want to borrow our clothing, you will need to wear at least a sturdy pair of trousers/jeans, NOT “trackie” or training/jogging bottoms and a balaclava if using our helmet (see Balaclava below)

Balaclavas

If using our helmets, Roadcraft ask that you bring a full head covering balaclava to wear before putting our helmet on.  If you don’t have a balaclava you can purchase a quality cotton one from us for £4.

Option 1 and 2 guaranteed training courses

If you pre-pay for the guaranteed training course, the guarantee will only be valid providing you turn up for every lesson or give at least 48 hours notice of cancellation.  If late for the lesson or you do not turn up, you will be expected to pay the cost of the missed lesson as Roadcraft can only book two people in to any training slot and will need to recover the lost revenue caused by turning other trainees away for that lesson. If these rules are not followed, training will be withheld and further “free” training after test fail will be at the discretion of Roadcraft.

Liability for road traffic offences

You as the rider in control of the vehicle are liable for any road traffic offences including speeding fines and bus lanes fines whilst on a lesson. Your details will be passed on to Nottingham City council or the police authority for you to pay the fines.

Illness/Medication/Special Needs

Due to the increased chances of injury, Roadcraft needs to be informed if you have any of the following issues;

: You have any illnesses that may affect your balance, concentration or anything that may affect your ability to physically control something as heavy as a motorcycle.

: Are taking any medications.

: Are plus-sized as the clothing Roadcraft lends out is limited in it’s sizes and we cannot allow training without the appropriate safety equipment.

: Are shorter than 5 feet 2 in height as our hire motorcycles have a minimum seat height.

 

If in doubt, feel free to come to our shop and discuss with a member of staff.

Use of own Motorcycle for training/test

If you are using a motorcycle or scooter other than the one provided by Roadcraft please ensure that the vehicle is a road registered motorcycle and is in a roadworthy condition conforming to UK laws (Insurance, MOT, Tax, two FULL SIZE L plates). You will need to arrange to have the motorcycle dropped off at the training ground (trailer, licensed friend rides it for you etc.) as you are not permitted to ride it to the training grounds until you have a current CBT certificate. In short, the responsibility for ensuring that your bike is suitable and eligible for test is yours. Roadcraft reserves the right to refuse to train a student on their own machine if they deem the machine to be unsuitable for training purposes.

Roadcraft accepts no responsibility for any loss or damage, for any reason, to any Customer’s personal property. Any damage caused to a student’s own motorcycle whilst being used for training purposes is the responsibility of the student. Roadcraft cannot take responsibility for recovery of your own motorcycle in case of breakdown.  Our liability insurance doesn’t cover that.

If you have any questions or concerns, please contact us.